Amazon Order Management Solutions

Use our Amazon order integration for better stock control and inventory management

The competition with Amazon orders is fierce, so Sellers need to set themselves apart:

  • Respond to support queries as quickly as possible
  • Manage and process orders
  • Ship orders fast (even if not on Prime)
  • Stay price competitive
  • Maintain stock levels

Fortunately, Cloud Commerce Pro lets you instantly list products on Amazon and other channels in one click.

We also provide the tools you need to save hours on repetitive tasks, so you can focus your time on increasing sales and growing your market.

  • Effortlessly list and sell products, joining existing listings or creating new listings automatically.

  • Manage Amazon orders and synchronise stock across other sales channels.

  • Win the Buy Box battle more often with our Repricer tool.

Amazon Order Management Features

  • Dispatch

    Manage orders from Amazon and other sales channels in a single order queue. Quick processing and reduced risk of error.

  • Amazon Repricer

    Our algorithmic repricer adjusts your product prices to give you the best combination of price and buy box exposure

  • Customer Support

    Keep your inventory accurate across multiple Amazon accounts and marketplaces. Add or remove listings based off stock levels.

  • Fulfilment by Amazon (FBA)

    Our system can manage orders, update stock levels, and generate purchase orders for FBA, seller fulfilment, and for combinations of both.

  • Message Centre

    Set up auto-responses and configure alerts so your customers receive responses quickly. Improve your Amazon customer support metrics.

How can all your products stay price competitive on Amazon?

Manage all your customer emails in one Message Centre...

ccp crm message centre

A prompt response to customer queries and complaints can directly affect customer satisfaction. Not to mention if they leave a you good or bad review. In fact, research suggests you can get 50% less negative reviews, as long as you respond to messages within 24 hours.

Indeed, seller reviews not only have a huge impact on driving sales but also whether a seller can reach the ‘Buy Box’ in Amazon. Therefore, in order to succeed as a seller on Amazon, it is vital that you regard customer ‘Contact Response Times’ (CRT) as a priority.

  • All dialogues are noted in the system and attached to the customer’s CRM record.
  • Send emails to the customer directly. Also, mark emails as replied in the linked marketplace channel.
  • Create templates to reply to typical support queries, so to speed up response times and reduce workload.
  • Group all in-bound emails for eBay, Amazon and ecommerce websites into one Message Centre.
  • Identify emails automatically from sales channels where the order was placed.
  • Track and priorities messages in order of the last response time. Also includes reply time alerts and messages.

List your products on eBay in one click with ‘Profiles’

Managing product listings can be overwhelming for many businesses, especially when selling across multiple channels and marketplaces. So, Cloud Commerce Pro have created Profiles - a feature to reduce time and repetition when listing products on multiple accounts.

With ‘Profiles’, you’ll have the flexibility to train the system into recognising products and product types. Therefore, it dynamically updates the attributers to match the marketplace specifications for the product listing.

  • CCP free online demo customer referrals

    Choose eBay Product Category

  • CCP free online demo customer referrals

    Set the eBay Business Policy

  • CCP free online demo customer referrals

    Set the eBay Store Category

  • CCP free online demo customer referrals

    Use Product Attributes to create Dynamic Titles & Descriptions

  • CCP free online demo customer referrals

    Assign Shopping Options

  • CCP free online demo customer referrals

    eBay Template Selection

  • CCP free online demo customer referrals

    Create Dynamic Barcodes

  • CCP free online demo customer referrals

    Set Multi-list Dropdowns & Image Switcher

CCP Profiles feature

Why choose Cloud Commerce Pro?

We believe the success of our customers has a direct impact on the success of our own business.

Like us, we want you to exceed. Therefore, aiming to deliver exceptional world-wide growth, whilst reducing administrative and managerial headaches of trading across multiple channels.

  • Our unique on-boarding approach offers an on-site ecommerce consultation and also advice and training.
  • Ensuring we understand your key challenges as a business, so as to offer tailored advice to achieve your goals.
  • We create an implementation / migration project plan, in order to set targets and expectations directly from the start
  • Talk to real human beings! No raising tickets or guides. Our support team are proactive, dedicated & happy to help.
  • We have an open door policy and actively encourage our customers to come and visit us whenever possible.
  • Our expert team await you – with a wealth of experience in retail, ecommerce, design and marketing.

“Just having that ability to pick the phone up and speak to a localised member of the team, and perhaps even one of the developers to help you resolve your issue has been a massive part of the reason why we stuck with Cloud Commerce for the last five years.”

Luke Hudson, 2Squared Agency