Amazon Seller Fulfilled Prime Integration

Manage SFP Orders · Shipping Integration & Automation · Inventory Management · Barcoding & Scanning

Cloud Commerce Pro’s integration with Amazon’s marketplace allows our customers to ship Amazon Prime orders with confidence, and to maintain the level of service needed to keep the Prime Seller status.

We equip our customers with the tools to achieve ‘Amazon Prime’ standards of fulfilment

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Achieving and retaining the status of ‘Seller Fulfilled Prime’, can be a challenge to most sellers, by committing to Amazon’s premium shipping options and having an order cancellation rate of less than 1%. However, there are some great benefits - reaching the most loyal Amazon customers, competing more effectively for the Buy Box and using their 24/7 post-order customer service.

Our system fully integrates with Amazon to provide the tools necessary to ensure products are in stock, and are quickly and accurately picked & packed. Seller Fulfilled Prime orders can be instantly prioritised over those from other channels, and once marked as dispatched, automation prints all shipping labels while notifying the customer and Amazon of the order status.

Amazon Integration Features

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    Label Printing

    Shipping labels are printed directly from the order dispatch system, automatically booking the delivery with the courier, ready to collect.

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    Despatch

    Manage all orders from Amazon or other marketplaces and channels in one despatch queue for quick order processing.

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    Amazon Re-pricer

    Increase your buy box exposure by automatically reducing/increasing your price, compared to competition to offer the best price.

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    Message Centre

    Manage all your incoming sales and support emails from one inbox - pre-identified and ordered for a quick response.

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    Stock Control

    Manage your inventory across multiple Amazon accounts and marketplaces, with the ability to add or remove listings based on stock levels.

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    Listing Products

    List items on Amazon with minimum effort in multiple languages and countries, automatically joining existing listings.

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    Create Profiles

    Our ‘Profiles’ tool allows you to classify your products based on a set of rules to fit each marketplaces specifications, for quick listing.

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    Reporting

    Gain access to a dashboard of reports including sales, stock control, Amazon FBA, financial and returns reports.

Amazon Order Management
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How can all your products stay price competitive on Amazon?

READ MORE HERE

Barcode Scanning

Cloud Commerce Pro offers software for Android scanning devices, giving you all the advantages of barcode technology for picking items, booking in stock, and stock taking. You can also feed data from your handheld to the main system via WIFI, so records update the moment you scan – speeding up warehouse management even further.

  • Monitor stock levels at a glance, even with products split across multiple warehouses.
  • Automatically track inventory as it arrives at or leaves your warehouse.
  • Pick items for multiple orders simultaneously, for increased picking efficiency.
  • Use pre-set routines for order picking or build your own custom pick list rules.
  • Book stock directly in and automatically update stock levels on all sales channels.
  • Cut the time taken on each stock check – and increase accuracy.

Manage your customer emails in one Message Centre

A prompt response to customer queries and complaints can directly affect customer satisfaction. Not to mention if they leave a you good or bad review. In fact, research suggests you can get 50% less negative reviews, as long as you respond to messages within 24 hours.

Indeed, seller reviews not only have a huge impact on driving sales but also whether a seller can reach the ‘Buy Box’ in Amazon. Therefore, in order to succeed as a seller on Amazon, it is vital that you regard customer ‘Contact Response Times’ (CRT) as a priority.

  • Group all in-bound emails for eBay, Amazon and ecommerce websites into one Message Centre.
  • Identify emails automatically from sales channels where the order was placed.
  • Track and priorities messages in order of the last response time. Also includes reply time alerts and messages.
  • All dialogues are noted in the system and attached to the customer’s CRM record.
  • Send emails to the customer directly. Also, mark emails as replied in the linked marketplace channel.
  • Create templates to reply to typical support queries, so to speed up response times and reduce workload.

Don’t just take our word for it…

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The Challenge

As 2Squared grew from managing retail outfits and moved into wholesaling, theirs needs also grew exponentially. Because of this, 2Squared approached Cloud Commerce Pro to help them overcome many new obstacles that come with an expanding operation.

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Luke Hudson
2Squared Agency
“Just having that ability to pick the phone up and speak to a localised member of the team, and perhaps even one of the developers to help you resolve your issue has been a massive part of the reason why we stuck with Cloud Commerce for the last five years.”
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