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We equip our customers with the tools to achieve ‘Amazon Prime’ standards of fulfilment
Achieving and retaining the status of ‘Seller Fulfilled Prime’, can be a challenge to most sellers, by committing to Amazon’s premium shipping options and having an order cancellation rate of less than 1%. However, there are some great benefits - reaching the most loyal Amazon customers, competing more effectively for the Buy Box and using their 24/7 post-order customer service.Our system fully integrates with Amazon to provide the tools necessary to ensure products are in stock, and are quickly and accurately picked & packed. Seller Fulfilled Prime orders can be instantly prioritised over those from other channels, and once marked as dispatched, automation prints all shipping labels while notifying the customer and Amazon of the order status.
Amazon Integration Features
Label Printing
Shipping labels are printed directly from the order dispatch system, automatically booking the delivery with the courier, ready to collect.
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Despatch
Manage all orders from Amazon or other marketplaces and channels in one despatch queue for quick order processing.
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Amazon Re-pricer
Increase your buy box exposure by automatically reducing/increasing your price, compared to competition to offer the best price.
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Message Centre
Manage all your incoming sales and support emails from one inbox - pre-identified and ordered for a quick response.
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Stock Control
Manage your inventory across multiple Amazon accounts and marketplaces, with the ability to add or remove listings based on stock levels.
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Listing Products
List items on Amazon with minimum effort in multiple languages and countries, automatically joining existing listings.
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Create Profiles
Our ‘Profiles’ tool allows you to classify your products based on a set of rules to fit each marketplaces specifications, for quick listing.
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Reporting
Gain access to a dashboard of reports including sales, stock control, Amazon FBA, financial and returns reports.
How can all your products stay price competitive on Amazon?
Barcoding/Scanning
Cloud Commerce Pro offers software for Android scanning devices, giving you all the advantages of barcode technology for picking items, booking in stock, and stock taking. You can also feed data from your handheld to the main system via WIFI, so records update the moment you scan – speeding up warehouse management even further.
Monitor stock levels at a glance, even with products split across multiple warehouses.
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Automatically track inventory as it arrives at or leaves your warehouse.
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Pick items for multiple orders simultaneously, for increased picking efficiency.
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Use pre-set routines for order picking or build your own custom pick list rules.
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Book stock directly in and automatically update stock levels on all sales channels.
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Cut the time taken on each stock check – and increase accuracy.
Manage emails from customers in one Message Centre
Responding promptly to customer queries and complaints can directly affect customer satisfaction and whether they leave a negative review. Research suggests, messages responded to within 24hrs receive 50% less negative reviews.
Seller reviews not only have a huge impact on driving sales but whether a seller can reach the “Buy Box” in Amazon. In order to succeed as a seller on Amazon, it is vital that you regard customer “contact response times” (CRT) as a priority.
Aggregate all in-bound emails for eBay, Amazon and ecommerce websites into one message centre.
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Emails are automatically identified from the sales channels, where the order was placed.
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Messages are tracked and prioritised in order of last response time, with alerts and messages showing reply times.
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All communications are documented by the system and attached to the customers CRM record.
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All emails are directly sent to the customer and marked as replied in the linked marketplace channel.
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Create templates for replying to typical support queries, to help speed up response times and reduce work load.
Don’t just take our word for it…
The Challenge
As 2Squared grew from managing retail outfits and moved into wholesaling, theirs needs also grew exponentially. Because of this, 2Squared approached Cloud Commerce Pro to help them overcome many new obstacles that come with an expanding operation.
