Amazon Seller Fulfilled Prime Integration
Manage SFP Orders · Shipping Integration & Automation · Inventory Management · Barcoding & Scanning
Cloud Commerce Pro’s integration with Amazon’s marketplace allows our customers to ship Seller Fulfilled Prime orders with confidence, and to maintain the level of service needed to keep the Prime Seller status.
We give you the tools to achieve ‘Amazon Prime’ standards of fulfilment
Achieving and retaining the status of ‘Seller Fulfilled Prime’, can be a challenge to most sellers. That is, by committing to Amazon’s premium shipping options and having an order cancellation rate of less than 1%.
However, there are some great benefits. For example, reaching the most loyal Amazon customers, competing more effectively for the Buy Box and using their 24/7 post-order Customer Service.
CCP’s system fully integrates with Amazon, so as to provide the tools necessary to ensure products are in stock. It also lets you pick & pack quickly and accurately. Also, Seller Fulfilled Prime orders can be instantly prioritised over those from other channels. So, when ready for dispatch, it automatically prints all shipping labels while notifying the customer and Amazon of the order status.
Amazon Integration Features
Shipping labels are printed directly from the order dispatch system, automatically booking the delivery with the courier, ready to collect.
Manage your inventory across multiple Amazon accounts and marketplaces. Also, add or remove listings based on stock levels.
For fast processing, use one dispatch queue to manage all your orders from Amazon or other marketplaces and channels.
List items on Amazon with minimum effort in multiple languages and countries, automatically joining existing listings.
Use our Repricer to beat off the competition for your Amazon product listing. It auto-adjusts so you offer the best available price.
For quick listing, use Profiles to create a set of rules to classify your products and match marketplace specifications.
Manage all your incoming sales and support emails from one inbox. Pre-identified and ordered for a faster response.
Gain access to a dashboard of reports including sales, stock control, Amazon FBA, financial and returns reports.
Manage all your customer emails in one Message Centre...
A prompt response to customer queries and complaints can directly affect customer satisfaction. Not to mention if they leave a you good or bad review. In fact, research suggests you can get 50% less negative reviews, as long as you respond to messages within 24 hours.
Indeed, seller reviews not only have a huge impact on driving sales but also whether a seller can reach the ‘Buy Box’ in Amazon. Therefore, in order to succeed as a seller on Amazon, it is vital that you regard customer ‘Contact Response Times’ (CRT) as a priority.
All dialogues are noted in the system and attached to the customer’s CRM record.
Send emails to the customer directly. Also, mark emails as replied in the linked marketplace channel.
Create templates to reply to typical support queries, so to speed up response times and reduce workload.
Group all in-bound emails for eBay, Amazon and ecommerce websites into one Message Centre.
Identify emails automatically from sales channels where the order was placed.
Track and priorities messages in order of the last response time. Also includes reply time alerts and messages.
“Cloud Commerce Pro has enabled us to scale up our ecommerce operation, and has been instrumental in enabling us to achieve tight shipping deadlines demanded by the likes of Amazon Seller Fulfilled Prime.”