Chilli Wizards are a Yorkshire-based company delivering the very best in chilli products from around the world. From humble beginnings as a startup they’ve built themselves a niche across four brands (one marketing directly to trade customers), each with their own eCommerce site as well as selling on eBay and Amazon.
They offer everything from a mild seasoning mix to ghost pepper and Carolina Reaper heat in nearly 4,000 different product listings, catering to every market.
Our on-boarding team helped Chilli Wizards import their existing product listings and shipping rules. We provided direct integration from order channels through to their couriers, cutting out the connection error issue immediately. We also provided direct integration with PayPal for orders.
Following a successful Christmas, our Message Centre service became a new priority.
We also demonstrated that it would be faster to process telephone orders through our system than using their eCommerce sites’ back end. Invoice printing was configured to use different branding according to the channel the order was taken through.
“We had been using Channel Grabber for around a year before switching to Cloud Commerce Pro, it was the best thing we could have done (what an eye opener). With Channel grabber we had no support at all only web chat (we were told by them they don't offer telephone support). Since we first started out with Cloud Commerce Pro we have had nothing but excellent communication and support as and when we need it.
We were told that it would be around 8 weeks before we could go live but the team there went above and beyond and got us up and running in around 5-6 weeks.
I would recommend anyone to get in touch with CCP to see what they can offer.
We are saving so much time using CCP and couldn't thank them enough not just for the system but for the service as well.”
Nikki Ineson, Chilli Wizards