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Jamie initially started his The Cosy Bedding Company as a side line, running it from his house while maintaining a full-time job, selling a range of soft bedroom furnishings through multiple channels including Amazon, eBay and Shopify.
With continued growth and success The Cosy Bedding Co. was looking to expand their operation and make their internal processes more efficient. Freeing up valuable time fulfilling orders and supporting customers was a priority, so more time can be spent on increasing their product range and sales.
The Challenge
Jamie felt that time savings could be made in several areas. The Cosy Bedding Company were very keen to reduce their dependence on Amazon FBA and grow sales through eBay and Shopify, creating a need for a stock management and warehousing solution to fulfill orders.
Also, they trade through an offline retailer. So, they were looking for a solution to manage and keep track of stock levels, which were being recorded using weekly spreadsheets.
Listing products across multiple channels
General administration and customer support queries
Repurchasing stock from suppliers
Our Solution
Data was one of the key challenges as the Shopify website contained no SKUs. Therefore, all product data was re-imported and mapped so as to control stock across all channels. By working closely with Cosy Bedding, our project team were able to ensure this action was completed in time and on schedule for going live.
Within 8 weeks, our project team had successfully integrated their Shopify website and 6 marketplaces with our fully configured ERP system, including:
Creation of ‘Product Profiles’ to easily enable 1,000s of listings across multi marketplace channels.
Set-up of the auto re-purchasing of products from three suppliers when stock levels reached a target threshold.
Set-up of weight based shipping automation with Parcel Force and Netdespatch.
Migration from Zoho to Office365 so all incoming emails are managed by our ‘Message Centre’, to identify and react quickly to support requests from Amazon, eBay & Shopify.
Customised dispatch process using barcoded picking lists and a scanner based packing station.
Established a ‘Trade Channel’ to manage the stock from their offline retailer.
"Every time we call the Support Team they are quick to help out and always get back to you either the same or next day if unavailable. I would definitely recommend CCP to any business large or small who is looking for this type of system."
Jamie Agar – Director, The Cosy Bedding Co.