About Scale Model Shop
Scale Model Shop are an online business selling across the UK and Europe, based in Halifax. Specifically, they supply scale models, accessories, and tools for hobbyists.
They sell through their own eCommerce site as well as on Amazon and eBay. Indeed, phone orders are common, with the owner’s specialist knowledge being an important selling point for the channel (as is usual with hobbyist stores).
Furthermore, depending on the time of year, they stock around 10,000 products and process between 350 to 1,000 orders per week. Shipping averages around 500 orders per week.
Scale Model Shop was already firmly established before coming to Cloud Commerce Pro. They had used one of our competitors for a little over a year and were frustrated. Thus, there were issues with the system and they couldn’t get the support they needed to resolve these issues.
Because of these issues, many important day-to-day tasks were still being handled outside the software. As a result, improvements in efficiency were only minor.
Having decided to move, Scale Model Shop considered a number of potential solutions, and settled on Cloud Commerce Pro during our on-site consultation.
They had several requirements:
Task automation, allowing them to process orders faster and more efficiently
Automated Amazon repricer, to drive sales and increase reach on Amazon
Integration with other business software including Sagepay and Xero
Their existing contract was expiring soon and a deadline was set to migrate within two months. Initially, we drew up a priority list so that the most important features were attended to first.
Also, our system and on-boarding support:
- Allows them to list products across multiple sales channels using our Profile system
- Set up an express packing station, allowing deliveries to be packed and booked in with couriers as quickly as possible
- Linked all channels to one central inventory, so stock levels synchronise whenever an order is received on any channel
- Set up a central message centre, so to respond to customers from all channels from the same screen.
Mark from CCP came out to see us and we decided they would be the company to move to.
The move over was handled well… once the data was across, we managed to make some adjustments to suit us.
So far the support has been great, no ticket system, you talk to real people, and everyone I have spoke to have all been courteous and friendly, and I have rang a lot, mostly questions like, how do I…? They are always willing to help.
I don’t think we are using the platform to its full capabilities.
CCP has saved us so much time in order processing, and the more orders you process the more time you save.
It’s not perfect… they are improving the system all the time.
– John, Scale Model Shop