Reduce time spent on customer services with our CRM & Messaging

Find orders, keep customers informed and communicate at every stage of the order process

CRM & Messaging Features

  • Messaging

    Handle all your marketplace emails through the Message Centre. Create simple templates for answering the frequent questions you encounter.

  • CRM

    Search through multiple options to find customers and order history easily within your built-in CRM.

  • Edit Orders

    Edit existing orders from within your CRM.

  • Invoicing

    Access invoices for all your orders, including FBA orders.

  • Place new Orders

    Create manual orders from within a customer record. You can apply discounts and pricing rules to a sales channel or an individual customer.

  • Create Returns

    Create returns from within the customer record and book stock back into your inventory when it enters the warehouse.

  • Order Audit Trail

    Logs every user and action. See who did what and when and track orders from entering the system to leaving the warehouse.

ccp crm message centre

See how we manage emails & messages from all your marketplace mailboxes...