A CRM designed for Multi-channel Selling
For any multi-channel retail businesses to succeed, particularly on Marketplaces, a quick, effective, customer-focused approach is required in order to manage every interaction. All communication needs to be timely and accurate. For example, sending order confirmations and despatch notices or responding to queries.
For this reason, Cloud Commerce Pro system can organise every area of your business, especially customer service. Having a cloud-based order management system with an in-built CRM, means you have every customer’s details logged. So, their order history is right at your fingertips, whenever you need them.
CRM System features
Search customer records fast. Notably by using email, postcode, order No, invoice No, eBay ID, tracking number or Amazon Order No.
In any event, access the full order history of every customer, such as from eBay, Amazon or in-store.
Notes and Logs History
CRM stores all messages and notes from your team or customers, so you can send clear & reliable communications.
Simply create Trade customers, then add them to a specific Trade Channel so they can access product ranges and discounts.
Identify orders from your customer despatch queue, in order to prioritise them or handle differently.
Locate an order quickly and easily if a customer calls in after making a purchase, so you can make changes before despatch.
Refund & Returns
Process returns and refunds through the CRM. Also, record messages and activity, while adding items back in stock.
CRM records all conversations through the Message Centre, so that you can filter and view all previous communication.
We are adding new features all the time…
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At Cloud Commerce Pro, we understand every business is unique. Not only do we just develop software, but also want to understand your processes and needs, in order to provide a bespoke service tailored to achieving your goals.
Our unique, on-boarding approach offers an on-site consultation. Let alone our advice and training designed to help your business grow.
We meet all essential members of your team and understand how each fits into your fulfilment workflow.
We explain our system features in detail, and how to tailor them to your work processes.
Create an implementation / migration project plan, to set targets and expectations.
Discover key issues you are facing as a business, to offer help and advice, using our years of retail experience.
Identify potential areas to reduce costs while improving sales and revenue.