Cloud Commerce Pro FAQs

Common questions answered

As there are many features and integrations to our platform, we appreciate many visitors will have questions and queries. We have complied a list of the top frequently asked questions that we hope will help you find what you are looking for.

However, we are always more than happy for you to call us, or use our live chat to ask as many questions as you like.

Less than you think and very often less than our competitors.

We first offer a FREE on-site business consultation with no obligation.

The aim of the consultation is to:

  • Understand your business and for you to understand what solutions are available
  • Discover how those solutions will work and benefit your business
  • Explain what can be achieved, and the roles and responsibilities of each party
  • Advise on project timescales and provide indicative pricing

We do this, as we provide a fully managed service, which includes the set-up and implementation. As well as on-going training and support - all included in the price.

What is certain is that our solution will pay for itself many, many times over through extra sales and cost savings. You will be amazed just how little such fantastic automation will cost you.

If you give us a call – we may be able to provide a price based on your requirements.

No we don't. Unlike many of our competitors we don't think it's OK to slice off a portion of your sales for our service. Our prices is based on a fixed monthly fee that we guarantee will not increase.

No, there is no long contractual period. You are immediately placed onto a monthly rolling contract. If you want to cancel, you just need to give us 30 days notice.

We integrate with several marketplace and ecommerce platforms including: Magento, Woocommerce, Shopify, Tesco, eBay & Amazon.

Within your Cloud Commerce Pro account, you can connect as many of these channels as you like!

We also offer an open API, so if you have a developer, they can use this to connect with other ecommerce platform or marketplaces.

To find out more, please see the ‘Integration’ section of our website.

Yes we work with all the major couriers. Our system will seamlessly book in your consignments with Royal Mail, ParcelForce, DHL, Interlink, DPD, Fedex,TNT, UKMail, UPS and any more. If we don't currently include your courier we may be able to add integration free of charge.

We add new couriers and aggregators all the time and unlike other shipping services, we don't charge for each label generated.  It's all part of the service.

We also offer an open API, so if you have a developer, they can use this to connect with other shipping couriers.

To find out more, please see the ‘Integration’ section of our website.

We synchronise everything so you don't have. We keep all your sales channels and your back end systems all linked to one inventory, so you can’t over-sell and upset customers. There are no buttons to press and no files to upload. Cloud Commerce Pro automatically keeps all your inventory updated everywhere.

To find out more, please see the ‘Stock Control’ section of our website.

Yes, in fact Cloud Commerce Pro started out as a trade only system so we have lots of experience of doing business that way also. Your customers can be provided with their own account that they can place regular trade orders against payment terms you decide.

To find out more, please see the ‘Trade Ordering’ section of our website.

Yes we do. In fact we include it free of charge for all our customers and it is fully automatic. Just set your rules and our system handles beating the competition for you.

What's more we are making it available to re-price other selling channels very soon!

Find out more about our Amazon Repricing feature here.

Yes we integrate with several accounting packages such as Sage, Quickbooks, and Xero. We can also add more if your accounts package is not listed. Just ask us. Our accounts module will automatically create customer accounts, add invoices and payments and allocate them all hands free for you. It is tied to our superb back end CRM so you have complete visibility of customer accounts throughout your business and can take payments and issue invoices automatically.

We also offer an open API, so if you have a developer, they can use this to connect with other accounts packages.

To find out more, please see the ‘Integration’ section of our website.

As with all systems, there is a process to go through in order to set-up our system, load in your products and configure all the features.

We have a unique on-boarding process design to make this as easy and pain-free as possible. We understand that any type of business change is a big decision, and one where you need to feel comfortable.

For more information on this process please see our ‘On-boarding’ page.

Yes, we hope you do. That helps us to understand what stock you have arriving in to your warehouse or storage facility and lets us do lots of clever things such as calculate how much stock you have left over when you fulfil all your orders and we can show customers when stock will be arriving back in. When the stock arrives with you and you check it in we can automatically list on all the channels you wish to sell it on.

For more information on this process please see our ‘Purchasing’ page.

You bet it does. You can have your stock on any channels and also FBA at the same time.

Cloud Commerce Pro is built to work both with and without bar code scanning. We can supply bar codes scanners if you require or you can use your existing ones (subject to compatibility). We also supply bar code and tablet solutions for staff out on the road or at trade shows. Ask for details. We think you will be amazed how bar coding can help your business.

Find out how you can benefit from using barcoding and scanners in your warehouse procedures – see our ‘Barcoding/Scanning’ Solution.

Yes subject to compatibility of your system we can integrate that for you.

Cloud Commerce is a term used to describe the combination of ecommerce business software that is hosted in a cloud computing environment, supplying on-demand ecommerce resources over the internet using servers on a remote wide-area network.

Cloud Commerce has revolutionised how online retailers are able to respond to new marketing and multi-channel opportunities, as well as enabling merchants to reduce costs in internal IT resources and infrastructure.

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