Growing Retailer

This customer was having significant problems when they came to us. They processed over 4,000 orders per month, drawing on upwards of 8,000 SKUs (including variations), many of which were listed under different SKUs in his Amazon store.

With this issue hurting their stock control, they were seeing frequent overselling incidents, creating friction with customers and hurting their Amazon metrics.

With monthly sales starting to climb from 4,000 to 5,000, they found themselves in a position where issues they’d been able to overcome at a lower sales volume were taking their toll.

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Managed Set Up

We believe you get the best results when a service has been tailored to you. We begin with a free on-site consultation, where we learn your way of doing business and discuss how Cloud Commerce Pro can make doing things your way cheaper, more efficient, and faster.

  • We’ll listen to your business concerns and goals and identify areas where our system can shine for you.
  • We’ll work with you to develop an implementation plan.
  • We’ll help you map a master inventory list with no duplicates, no confusions, and no mistakes-waiting-to-happen when you start operating multiple channels from your base inventory.
  • We’ll integrate with your chosen couriers, accounts packages, suppliers, 3PL solutions, and including bespoke integrations, etc.
  • We’ll work with you to define shipping rules and minimum stock re-order levels to automate these processes cost effectively.
  • We’ll help you set up any new hardware, including barcoding and scanning equipment for warehouse management, and implement drop shipping processes if needed.

Most importantly, we’ll build an ongoing training plan that’s specific to your business and your Cloud Commerce Pro system, making sure your teams know exactly how to get the most out of the software.

Core System Features

Full Training & Unlimited Support We make sure your team understand the system – and if there’s ever a problem, you’ll be able to reach our team by email or phone with no waiting, no ticketing, and progress updates until the issue is resolved.
Inventory & Channel Mapping Pulling in data from your chosen source, we’ll build a base inventory and match items in it to all channel listings using SKUs or barcodes.
Message Centre Manage and respond to all incoming mail from Amazon, eBay, and your site from one place. Set up alert timers and autoresponders.
CRM Automatic creation and updating of customer records across channels with each order. Easily view, sort, and filter at a glance.
New Products and Channel Listings Build products with an inbuilt wizard or bulk import with direct import support. Push out to your feeds with our listing tool.
Stock Synchronisation Automatically update your stock level over all channels on each order. Set ‘Pseudo Stock’ levels to build urgency or ensure continued sales.
Dispatch Queue Process and prioritise all orders from one screen. Automatically send dispatch orders to customers.
Couriers & Shipping Rates Set shipping rules to automatically book packages with the best courier for the order. Manual dispatch is also available.
Printing & Labels Courier labels automatically generated, with packing slips and invoices also available for automatic production.
Supplier Ordering Automatically trigger a purchase order to be raised when your inventory hits your pre-set minimum stock level of each product.
Reporting A comprehensive list of reports allowing you to evaluate all information from integrated systems at a glance.

  • How do we Compare?

Cloud Commerce Pro ChannelGrabber*
Total £300 per mth Total £420 per mth
Managed Set-Up Self Set-Up
Core System Monthly Fee: £250 £420pm for 5,000 Orders Per Month
Sage 50 Feed Integration Monthly Fee: £50 Not Available
Full Training & Support Online Support Only
On-Site Consultation Not Available
Integrated CRM Not Available
Automatic Courier Booking Not available
Automatic Supplier Re-Ordering Not Available

* Information correct as of 19/03/19

  • Requirements

    Selling at point of sale, on Amazon, eBay, and their own website (powered by EKM Powershop), the company had never fully integrated their channels. Overseas sales needed to be fed into their Sage 50 accounting system.

    They had been using ChannelGrabber for over two years, but had not been able to reconcile their SKUs to set up live stock control, and were also frustrated that the system didn’t integrate fully to Sage 50.

    As part of a major overhaul to prepare for future growth, they chose to move from EKM to Shopify and from ChannelGrabber to Cloud Commerce Pro.

  • Solutions

    The Shopify ePOS system immediately meant that two of their channels could be combined, with in-store and webstore sales handled through the same system. To line these up with eBay and Amazon for full integration, we recognised the need for a new multi-channel SKU assignment system.

    Our core system provides a multi-channel CRM with integrated messaging, making it easier for them to respond to customers quickly and accurately. With stock control live, we’d be able to prevent overselling, automate purchase orders to restock, etc. We also replaced ChannelGrabber’s shipping and dispatch support with our own.

  • Delivery

    Delivery was quite a change from ChannelGrabber for the customer. While ChannelGrabber boasts a 5-minute ‘setup wizard’ process, as this customer found out, the result may not fit how you work and, if there are issues (like products with multiple conflicting SKUs) the system can’t help you.

    While they’d tried to make stock control work under their old system, they were doing so with little to no support.

    Instead, we worked with the customer to help clean their data and set up SKU matching for nearly ten weeks. They sent one of their staff to our Lancaster office from South Wales, where they worked with our integrations team for two days. This was to manually identify SKUs – we needed the customer’s knowledge to pin them down. Once the data was cleaned up, the customer went live.

View more customer examples

Take a look at our other customer examples and pricing below:

Startup/Micro Retailer
SME Retailer
Growing Retailer
Name Brand Manufacturer

 Testimonial

“We had struggled for years with our stock control and our previous system provider had been unable to help us. We had a meeting with Cloud Commerce Pro and agreed to sign up to their service. It took us a lot longer than we expected to get things live, in the end our office manager went up to the Lake District and we eventually sorted everything out. I would say that if you have stock control problems and have lots of products across Amazon and eBay then Cloud Commerce Pro and the team will definitely help you to sort things out. We needed to move from Channel Grabber who we had been with for 2 years, we nearly went with a local company in Cardiff but I am glad we chose Cloud Commerce as I don’t think we would have stuck at it without them.

Another thing worth mentioning is that we actually pay less than we paid with Channel Grabber and we now have a full integration with our Sage accounts system.”

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