Skip to content

Message Centre New Features

April 29, 2017

At CCP Towers we have been hard at work on updates to message centre following customer feedback. During the next few weeks we have many changes coming but here is the first batch. These will roll out across accounts during the next week.

You can now create new messages (rather than just being able to reply to customers) in both the CRM and directly in the message centre screen.

You can now send to multiple addresses and can type those address in or search for them in the new “your customer” search facility, and you can enter cc addresses either by adding more addresses separated by semicolons or entering in the cc box.

You can now add attachments and view/download attachments.

We are adding threading to messages.

We have a long list of other new features coming soon but if you have any ideas please feel free to post a comment on this blog or tell your project manager.

Generic filters
Exact matches only
Amazon Prime Day Article with woman pointing to speech bubble

Primed and Ready: Are you ready for Amazon Prime Day?

With so many retailers striving for a multichannel presence, how much resource and investment should online retailers and brands allocate to the Prime Day’s two-day shopping bonanza?

A headshot of CCP Customer Service Manager, Chelsea

Meet our Customer Service Manager

Introducing Chelsea Kelly our Customer Service Manager. With all things go at Cloud Commerce Pro,…

ecommerce trends

The 7 (Potentially) Deadly Trends in Ecommerce

Ecommerce businesses operate in a highly dynamic, complex and competitive environment. The challenges are in…

ccp ecommerce ecosystem

eCommerce has evolved and so must we!

The face of retail has changed forever! Sounds dramatic? It isn’t! The eCommerce ecosystem is…

Scroll To Top