At CCP Towers we have been hard at work on updates to message centre following customer feedback. During the next few weeks we have many changes coming but here is the first batch. These will roll out across accounts during the next week.
You can now create new messages (rather than just being able to reply to customers) in both the CRM and directly in the message centre screen.
You can now send to multiple addresses and can type those address in or search for them in the new “your customer” search facility, and you can enter cc addresses either by adding more addresses separated by semicolons or entering in the cc box.
You can now add attachments and view/download attachments.
We are adding threading to messages.
We have a long list of other new features coming soon but if you have any ideas please feel free to post a comment on this blog or tell your project manager.