Starting up or ready for a change?

Our Onboarding team are here to support you...

Whether you are setting up as a first time user of order management software, or moving from another platform, Cloud Commerce Pro’ covers every mile when it comes to onboarding.

Being one of the only platforms on the market that is not self set-up, we pride ourselves on supporting you and your team to a successful launch.

Assisted Set-up

To support you from signing up to going live, Cloud Commerce Pro provides a team of onboarding specialists to your project to ensure that your system is delivered and your integrations and features are ready to use from the moment you go-live.

CCP on boarding Amazon Seller Fulfilled Prime

Meet our onboarding Specialists

Before your project starts, your dedicated team will go through a Statement of Work with you to ensure you know exactly what to expect from your project, and set a target date for going live.

  • Project Manager

    Your Project Manager drives the project and your team of specialists. They also drive you! Keeping you informed throughout the project, making sure your system is delivered without delays.

  • Shipping Specialist

    Our team of shipping specialists work closely with you to set up your couriers, shipping rules, print set-up and customer communications.

  • Product Data Specialist

    Our product data specialists assist you in creating your inventory and mapping your products to your sales channels.

  • Dedicated Training

    All customers can expect a dedicated training session from Cloud Commerce Pro’s Training team. We ensure you and your team hit the ground running when you go-live.

Your Go-Live Date

On the day you go-live, your training specialist will be on hand to support you and your team through the first few hours of getting used to the new platform.

ccp onboarding LMS

Learning Management System & Training Courses

Before you reach your final training session, you will already be familiar with your system. From day one all of your team will be given access to our Learning Management System (LMS) training academy. You even get a certificate when you pass the course!

“Great service from the guys at Cloud…”

Great service from the guys at Cloud Commerce very helpful with any difficulties we had setting up system.

Colin

cloud commerce pro onboarding support

Ongoing Support

New customers will receive further support following their go-live from dedicated support agents who work purely with new accounts.

See what our customers think...

Don’t just take our word for it. See how our platform has helped our customers to grow by improving their business processes.

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