Our Service Promise

As part of our Service Promise, we understand every business is unique. We don’t just provide software. We look to understand your processes and needs, in order to give you a service tailored to achieving your goals and growth potential.

Cloud Commerce Pro has been around developing software since the early 2000s. Indeed, by 2011 we had a very successful Manufacturer and Wholesalers Order management and Stock Control solution.

What’s more, we gradually evolved this product into today’s complete Wholesale/Retail solution that allows all online and indeed offline sellers to control stock and ordering processes, list products from one location to roll out on multiple platforms and with the help of our own CRM complete multiple customer service tasks.

Since the launch of this service we have been talking & listening to customer feedback. So now, we are ready to announce the launch and new Service Promise to customers, that we believe will be the market leading solution in the UK and Europe.

Our Service Promise provides the highest possible level of service, and exceeds expectations:

Customer Understanding & Expectation
We aim to understand your business, your needs and your goals. So we can propose a system that is tailored to meet your expectations, but is also achievable within the confines of our platform.

Data Management

Data is integral to a multi-channel selling and fulfillment system. We will fully support and advise on how data needs to be presented, submitted & mapped, to get the most benefit from our ERP solution.

System Implementation & Development
With thorough knowledge of your business processes and data, the implementation, on-going support and training is bespoke to you to deliver a system that provides the best possible user experience.

In order to achieve these promises we offer all customers the following:

FREE CONSULTATION

We offer everyone a Free on-site business consultation with no obligation.

The aim of the consultation is to understand your business and for you to understand what solutions are available, and how those solutions will work within your business. The consultation is also used to explain what can be achieved, the roles and responsibilities of each party, project timescales and indicative pricing.

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All our consultants have vast experience of dealing with a range of online/offline retailers, multi-selling channels, warehouse and dispatch procedures, marketing ideas and solutions.

(*On-site visit applies to the UK-only)

SYSTEM DEMONSTRATION

Following the consultation, you are invited to attend a tailored system demonstration via a webinar.

This demonstration is delivered by one of our consultants who will examine all expects of the service agreement in detail, giving you the ability to interact with a working version of our solution. Highlighting features that can provide solutions to the various needs of your business.

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The demonstration will present the full range of platform features, giving you a thorough understanding of the systems processes and what is achievable.

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Following the demonstration, any requests or updates will be added to the service agreement.

PROJECT START

Deploying a complete software solution, will always be disruptive, as with any Business Change process.

We aim to limit this disruption by supporting you at every stage of the project, beginning with an on-site visit or online meeting to meet your team, discuss your business data and procedures in detail, and create an implementation plan.

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The implementation plan sets out milestones and project requirements, such as data, needed in order to successfully go live within the agreed timescales. Our highly trained implementation team, is always on hand to discuss the project, with no limitations on supporting you.

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When all is ready we can then go live!

(*On-site visit applies to the UK-only)

ONGOING SUPPORT & TRAINING

The support does not stop there.

From the moment we meet you, we begin to learn about your business and your needs, which help us to deliver the support and training that is going to benefit you the most.

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In many cases, we find the training and support we deliver helps business to implement new processes that saves them time, money and increases their overall profitably.

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Our doors are always open and you can come and visits us or phone us whenever you like. We are always happy to talk and help anyway we can.