Skip to content

Re-open Previously Closed Orders – new feature

March 21, 2018

From time to time our customers ask us to re-open an order they have accidentally marked as completed.  In the latest update to Cloud Commerce Pro you can now do this yourself.

This button shouldn’t be required during normal operation but we have added a new feature for those times when your staff mark an order as completed when they hadn’t completely dispatched the order (or for other reasons).  You can now forcibly re-open an order and reprocess it.

 

Click the re-open button

 

Then select from the appropriate option

Re-open brings it back to the state where it was so if it was part dispatched you can bring it back and dispatch the bit you missed.

Reset brings it back to a state where all items are undispatched.  This option should be used with caution and won’t be required in most circumstances as it resets the order to undispatched completely.

Meet Clare-Cormican One of Our Product Manager

Meet our Product Manager: Clare Cormican

We interview one of our four product managers here at Cloud Commerce Group. Introducing the…

Meet Our Head of Product: Ben Edge

Cloud Commerce Pro is pleased to introduce, the visionary and enthusiastic, Ben Edge as our…

Graphic displaying text 'Meet our MD: James Leech'

Meet Our MD: James Leech

With so much going on behind the scenes at Cloud Commerce Pro and our multichannel…

A headshot of CCP Customer Service Manager, Chelsea

Meet our Customer Service Manager

Introducing Chelsea Kelly our Customer Service Manager. With all things go at Cloud Commerce Pro,…

Scroll To Top