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Cloud Commerce Pro has a dedicated returns processing feature that allows you to handle and categorise all returns, create refunds and much more...
Create RMA messages to let your customer know how to return goods and approve or decline the returns when they arrive or handle your returns on an ad-hoc basis. Either way, the stock that is returned is automatically relisted for sale unless it is marked in a category that is set as damaged.
The Returns system will also tell your team members where to put the items away and will offer where possible to process refunds automatically and generate the appropriate credit notes.
Order Management Features
Aggregate Orders
Manage orders from eBay, Amazon and Website channels, as well as from Trade and Telephone Customers - in one filtered despatch list.
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Order Fulfilment
With flexible and automated picking and packing methods, you can quickly and accurately process 100’s of orders, ready to ship within the day.
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Trade Orders
Simply create accounts for wholesale customers, allowing them to login, purchase stock and view order history & financial reports.
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Returns/Refunds
Link returns back to their original sales or purchase order, automate the refund and quickly return items back into stock.
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Stock Control
Never sell an out of stock item again! Sell from one channel and your inventory is updated in real-time across all other channels.
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CRM
Gain easy access to the entire history of your customers to help answer support queries, no matter what channel they bought from.
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Reporting
Access a full suite of reports showing sales, stock reports including FBA, accounting, returns and much more.
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Telephone Orders
Easily take telephone orders, with the option of using several payment methods, all added to the same despatch queue as other channels.
How do you quickly take and process an order over the phone or on-site?
Get on-board
At Cloud Commerce Pro we understand every business is unique. We don’t just develop software, we want to understand your processes and needs in order to provide a bespoke service, tailored to achieving your goals.Our unique on-boarding approach offers an onsite consultation with advice and training designed to help your business grow.
We meet all essential members of your team and understand how each fits into your fulfilment workflow.
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Explain in detail the full set of system features to show how they can be tailored to your working processes.
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Create an implementation / migration project plan, to set targets and expectations.
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Discover key issues you are facing as a business, to offer help and advice, using our years of retail experience.
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Identify potential areas to reduce costs while improving sales and revenue.
