Cloud Commerce Pro provides the ability to help manage and respond to all sales and customer support queries from multiple eBay, Amazon and private email accounts - in one central message centre. Presenting a single customer view with quick access to previous order, customer and message history.
Our Solution - Message Centre
Cloud Commerce Pro’s ‘Message Centre’, is a tool to aggregate all communications from your varying mail boxes into one. Each email is identified using the senders email address and matches it to a customer record, so you can get a full picture of their order history and quickly respond.
Rules are used to prioritise message types and set reply timers so you can be alerted to messages that require a response. As research suggests, messages responded to within 24hrs receive 50% less negative reviews. Or instantly translate messages and responses into multiple languages, automatically storing the translations in the customer’s CRM record.
Other features include:
Aggregate all in-bound emails for eBay, Amazon and ecommerce websites into one message centre.
All communications are documented by the system and attached to the customers CRM record.
Messages are tracked and prioritised in order of last response time, with alerts and messages showing reply times.
All emails are directly sent to the customer and marked as replied in the linked marketplace channel.
Emails are automatically identified from the sales channels, where the order was placed.
Create templates for replying to typical support queries, to help speed up response times and reduce work load.
Watch the Message Centre Video
See more on Message Centre
How can you benefit?
Affordable Monthly Cost
Low fixed monthly costs, rolling contract - no hidden pricing
Quick & Easy set up
We help and support through the whole on-boarding process.
Stay price competitive - with rules to decrease and increase prices.
Works For You
Not just an off the shelf solution that expects you to do all the work.
Can be accessed from anywhere in the world with an internet connection.
Our system is not limited, or charged by the number of users you can have.
Free On-site Consultation
To fully understand our customers business goals and objectives.
Full Support & Training
We will create a bespoke training plan, tailored to your specific needs.