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Cloud Commerce Pro provides the ability to help manage and respond to all sales and customer support queries from multiple eBay, Amazon and private email accounts - in one central message centre. Presenting a single customer view with quick access to previous order, customer and message history.
How can a better communication strategy improve your business?
Whether pre-sales or post-sales, it is important to maintain effective communication in order to build confidence in your brand, and to develop future advocacy. For ecommerce and marketplace retailers, the communication process can be broken down into two categories.
Pre-sales Communication
Potential customers need to feel a level of confidence and trust when purchasing online. Your communication needs to be effective, to persuade users to part with money in a few clicks.
You can achieve this by producing great on-site content, product descriptions and responding effectively to any pre-sales questions.
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Post-sales Communication
Once a customer has parted with their money, it is imperative to keep up the effort of good communication, whether they are buying directly from you or through a marketplace channel.
By creating loyalty and advocacy with customers, can make a small ecommerce business into a serious player.
Amazon is one example where good communication pays off. By responding quickly to customers and keeping them happy improves your ‘customer metrics’ and aids to increase your seller rating – all of which helps to win the ‘buy box’ and gain your products more visibility.
The key to effective communication is being clear, concise and responding in a timely manner. But you also need to the tools to help you do this.
Our Solution - Message Centre
Cloud Commerce Pro’s ‘Message Centre’, is a tool to aggregate all communications from your varying mail boxes into one. Each email is identified using the senders email address and matches it to a customer record, so you can get a full picture of their order history and quickly respond.
Rules are used to prioritise message types and set reply timers so you can be alerted to messages that require a response. As research suggests, messages responded to within 24hrs receive 50% less negative reviews. Or instantly translate messages and responses into multiple languages, automatically storing the translations in the customer’s CRM record.
Other features include:
Aggregate all in-bound emails for eBay, Amazon and ecommerce websites into one message centre.
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All communications are documented by the system and attached to the customers CRM record.
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Messages are tracked and prioritised in order of last response time, with alerts and messages showing reply times.
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All emails are directly sent to the customer and marked as replied in the linked marketplace channel.
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Emails are automatically identified from the sales channels, where the order was placed.
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Create templates for replying to typical support queries, to help speed up response times and reduce work load.
Watch the Message Centre Video
See more on Message Centre
How can you benefit?
Affordable Monthly Cost
Low fixed monthly costs, rolling contract - no hidden pricing
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Quick & Easy set up
We help and support through the whole on-boarding process.
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Amazon Re-pricing
Stay price competitive - with rules to decrease and increase prices.
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Works For You
Not just an off the shelf solution that expects you to do all the work.
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Cloud-Based System
Can be accessed from anywhere in the world with an internet connection.
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Unlimited Users
Our system is not limited, or charged by the number of users you can have.
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Free On-site Consultation
To fully understand our customers business goals and objectives.
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Full Support & Training
We will create a bespoke training plan, tailored to your specific needs.
