Telephone Orders – Quickly take orders over the phone

We find there are many small and large day to day challenges and problems companies face that can impact on productivity and quality of work-flow processes. We have built our system by listening to these problems our customers face, and developing solutions to overcome them.

Cloud Commerce Pro enables you to easily take telephone orders, with the option of using several payment methods, all added to the same dispatch queue as other channels.

How do you take orders from a phone call or people who walk in?

What would happen now if a customer calls, or walks into your premises and wants to place an order, but would like to pay by cheque, or another method such as PayPal?

Or how would you take an order over the phone, from a customers wanting to buy a product from your website, who has received a discount voucher via email but has deleted it and can’t remember the code?

Would you want to turn them or the business down? Or fudge the order into the system, which will cause you a head-ace further down your work-flow?

Our Solution

Our system allows for the speedy creation of orders that can be taken over the phone or from a ‘walk-in’ customer, allowing you to easily input the customer, order and payment details to a selected channel – which is automatically added to the despatch queue with an invoice sent to the customer.

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    Create a customer record with address verification

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    Select item from a searchable and categorised list of products

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    Assign the order to a channel from reporting and stock control

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    Taking Payment via Cash, Cheque, Standing Order, DD, Virtual PDQ etc

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    Mark as paid, so item is added to despatch list with other orders

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    Customer receives automatic invoice

Our solution to Telephone orders

Easy steps in dealing with telephone orders below

How can you benefit?

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    Affordable Monthly Cost

    Low fixed monthly costs and rolling contract. Also, no hidden pricing

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    Quick & Easy set up

    Indeed, we help and support through the whole on-boarding process.

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    Amazon Re-pricing

    Use rules to decrease and increase your prices, so that you stay price competitive.

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    Works For You

    Above all, this isn’t an off-the-shelf solution for the purpose of you doing all the work.

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    Cloud-Based System

    Access from anywhere in the world, as long as you have an internet connection.

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    Unlimited Users

    Indeed, our system is not restricted. Nor is it chargable by the number of users you have.

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    Free On-site Consultation

    That is, to fully understand your business goals and objectives.

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    Full Support & Training

    We create a bespoke training plan, specifically tailored to your needs.